Need help with your Vader THC vape order? You’re in the right place. This page covers the most common questions; if your situation isn’t answered below, send us a message and we’ll get back within 24 hours.
Order & shipping
- Order confirmation — you receive an email immediately after checkout. If you don’t see it, check spam or contact us with your transaction hash.
- Tracking — once dispatched (within 24 hours), you receive a tracking link. EU delivery is typically 3–5 working days.
- Customs — orders ship from inside the EU, so no customs holds for EU buyers.
- Discreet packaging — every order ships in unbranded, opaque, tamper-evident packaging.
Payments
- Crypto (BTC, ETH, USDT) is the primary payment method. Pay with crypto for an automatic 10 percent discount.
- Confirmation — we wait for at least 1 blockchain confirmation before dispatch.
- Underpaid? Send the difference to the same address; the system will detect it.
Refunds & replacements
If a pen arrives defective (won’t draw, leaks, battery issue), email us within 7 days with a short video and we’ll send a replacement. Refunds are issued in the original payment currency.
Contact
Email [email protected] with your order ID and a clear description. Our team is small but fast; expect a reply within 24 hours, often the same day.